Shipping policy

Shipping Policy

Thank you for choosing Salttidegear.com. We are committed to delivering your order accurately, in good condition, and on time.

Order Processing Time

Orders are typically processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding weekends and holidays). Processing time begins once your order is confirmed. 

Shipping Carrier

We ship orders using UPS shipping services to ensure reliable and efficient delivery. Shipping rates and service levels are calculated through our integrated shipping system at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your order weight, dimensions, delivery address, and selected UPS service level. Rates are provided in real time through our integrated shipping calculator for transparency.

Estimated Delivery Times

Delivery times vary depending on your location and selected shipping option:

  • Standard delivery: 3–5 business days after processing (estimates provided at checkout).

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, holidays, or carrier volume.

Processing time (1-3 business days) is separate from transit time.

Shipping Locations

We currently ship within the contiguous United States only. Orders with delivery addresses outside of this region may not be eligible to proceed through checkout.

At this time, international shipping is not supported.

Order Tracking

Once your order ships, you will receive a confirmation email with a UPS tracking number. You can track your package using the tracking link provided in your shipping confirmation email.

Lost, Delayed, or Damaged Shipments

In the unlikely event that your package is lost, delayed, or arrives damaged:

  • Please contact our customer support team within 10 days of the expected delivery date.

  • We will work with the carrier to investigate and resolve the issue, which may include filing a claim for reimbursement or reshipment.

  • We are not responsible for packages once they are marked as delivered by the carrier.

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. The version in effect at the time of your order placement will apply.

If you have any questions about shipping, please contact us at orders@salttidegear.com 

We appreciate your business and look forward to getting your order to you promptly!